Question 1

How do I get a refund?

Accepted Answer

Much like concerts or other events, our tickets are non-refundable unless we close due to inclement weather on the night you bought a ticket.   We do not give refunds for any other reason, including getting COVID.

Question 2

How will I know if you close due to weather?

Accepted Answer

Weather happens!  While we are largely graveled and do well at mud control, we are still an outdoor venue and may need to cancel if the weather is really bad.  The decision to close will always be made before 5pm on the event day.   If we do cancel, we will immediately post on our Facebook and Instagram social media platforms.  We will also send out emails to the ticket purchasers.  So just keep checking our social media platforms and your email!

Question 3

What if there is a rainout?

Accepted Answer

If Bat City Scaregrounds has to close due to weather and you pre-purchased online, you will be offered either (1) a full refund for your tickets OR (2) the option to use your ticket on any subsequent night that season (even if the cost for that night is more than what you paid).    Also, note that many times special events are created during the season just for rainout transfers!  Once the event is cancelled you will receive an email with all the options, including the option for a full refund.  The email will go to the person who made the ticket transaction online.  Please check your junk folder, as oftentimes it may be sent there.

Question 4

How can I work for Bat City Scaregrounds?

Accepted Answer

We are currently hiring for actors, makeup/effects and more. Please go to this page - https://www.batcityscaregrounds.com/we-re-hiring - and fill out the form. We will be in touch!

Question 5

Do you serve alcohol?

Accepted Answer

We do not sell alcohol nor is it allowed on the premises.

Question 6

Where are you located?

Accepted Answer

We are located at 14101 South Turnersville Road,  78610, only 15 miles between downtown Austin and San Marcos!

Question 7

Is it indoors or outdoors?  What should I wear?

Accepted Answer

Bat City Scaregrounds is an outdoor entertainment complex with outdoor/indoor attractions.  You will need to wear outdoor shoes and will be exposed to the weather, so dress warm or cool relative to the forecast!  We highly discourage heeled shoes or any other type of footwear that makes it difficult to walk on ramps, damp grounds, etc.

Question 8

Is there an age limit?  How scary is it?

Accepted Answer

Children 5 and under are not allowed inside the attractions.  Additionally, because no refunds are given unless we close under inclement weather, we **recommend ages 12 ** and up for our attractions.  That said, fear is a relative emotion, and how scary our park will be greatly varies on the person.  **We do not card at the box office**  We do our very best to deliver a thrilling, immersive experience, and well ... it is a horror theme park!  All ages are allowed in our midway.

Question 9

Can the actors touch me?

Accepted Answer

We always give our actors a "no touch" policy - you don't touch us, we don't touch you. In other words, our ghouls will never intentionally grab you. However, due to very dim lighting, you may occasionally come into accidental contact with one of our staff.

Question 10

Can I take photos or videos?

Accepted Answer

We do not allow video or photography inside our attractions during operational hours unless special arrangements are set-up via the appropriate contacts beforehand. This includes cell phones. If we see you taking pictures or shooting videos with any device w/o proper notification, the device will be confiscated and given back when you leave - pictures deleted. We do, however, allow for cell phone pictures outside of the attactions while waiting in line.

Question 11

What if I do not make it through all the attractions?

Accepted Answer

As long as you show up before our gates close, you will be able to make it through all three attractions. If there is an emergency and you cannot, please let the box office know, and we will take care of you!

Question 12

Will have to pay for parking?  Entertainment? Photo-Ops, Etc.?"

Accepted Answer

Everything but food, drinks and merchandise are including in your ticket price!

Question 13

Are there any restrictions on attending?

Accepted Answer

Our attractions are not recommended for women who are in late stages of pregnancy, infants, people with anxiety disorders, those with heart problems or people prone to seizures. Strobe lights and heavy fog are in use throughout the attraction. Additionally, Bat City Scaregrounds the right to refuse entry to or remove from property anyone behaving in a violent or disruptive manner or under the influence of drugs and/or alcohol. Lastly children under the age of 5 are not allowed in the attractions! No refunds will be given.

Question 14

Is the park wheel chair accessible?

Accepted Answer

Although we will do our best to help you enjoy your time at the park, we are a temporary amusement park on outdoor terrain.  Additionally, specific scenes in our attractions were not designed to be wheel chair accessible - such as scenes with stairs.  If you come to Bat City Scaregrounds and must use a wheel chair, let the box office know and we will work with you to gain access to all areas possible.

Question 15

Is the park safe?

Accepted Answer

We employ a full staff of professional security and keep professional law enforcement on site. Bat City Scaregrounds is located in a very safe area.

Question 16

Contact

Accepted Answer

info@batcityscaregrounds.com

Question 17

Do you accept credit cards?

Accepted Answer

Yes, we accept Visa, Mastercard and Discover.

Question 18

How much are tickets? Are there group discounts?  Fast passes?

Accepted Answer

Our ticket prices vary depending on the night and can be found on our "tickets and calender" website page.  We do offer group discounts and fast passes, both of which you have the option of including once you start the ticket purchase process. Stayed tuned for special ticket nights, and be sure to subscribe to our email list for more discounts!

Question 19

Can I come on a day different than that of my ticket purchase?

Accepted Answer

Unless there was a rainout during the day you bought tickets for, your ticket is only valid for the day you purchased it.

Question 20

Do I have to show up at 7:30pm on the day I bought tickets?

Accepted Answer

No, you can show up anytime during the open hours of that night.

Question 21

Can I print one ticket for my whole group?

Accepted Answer

Yes! We will scan your one ticket for each person in your group.

Question 22

Can I print copies of my ticket in case my group shows up at different times?

Accepted Answer

Yes, but once your QR code is scanned on one, the copy will be invalid.

Question 23

How COVID safe are you?

Accepted Answer

VERY! Bat City Scaregrounds is mostly and outdoor event.  Please see our COVID SAFETY website tab for more information on our operational measures.

Question 24

Can I bring my pet?

Accepted Answer

No pets are allowed on the premise of Bat City Scaregrounds.

Question 25

Can I get into the midway without purchasing a ticket?

Accepted Answer

Yes, you do not need to purchase a ticket to get into our midway.  Only our attractions.

Question 26

What if it rains during the event!

Accepted Answer

While a drizzle or short sprinkle will not shut us down during an open night, if it begins to rain heavy, we may need to close the attractions for patron and actor safety.   You are welcome to try to wait out the weather or come back another day if you did not finish.   If you could not make it through any of the attractions and we have to completely shut down, you are eligible for a full refund.