Frequently asked questions

How can I work for Bat City Scaregrounds?


We are currently hiring for actors, makeup/effects and more. Please go to this page - https://www.batcityscaregrounds.com/we-re-hiring - and fill out the form. We will be in touch!




When is Bat City Scaregrounds opening?


Bat City Scaregrounds wil be open this Fall 2021! Stay up-to-date on potential discounts, events and open nights by either signing up to our email listing here https://www.batcityscaregrounds.com and/or following us on facebook and instagram!




Where are you located?


We are located at 14101 South Turnersville Road, 78610, only 15 miles from downtown Austin and San Marcos!




Is it indoors or outdoors?  What should I wear?


While most of the haunted houses are indoors, Bat City Scaregrounds is an outdoor entertainment complex. You will need to wear outdoor shoes and will be exposed to the weather, so dress warm or cool relative to the forecast! We highly discourage heeled shoes or any other type of footwear that makes it difficult to walk on ramps, damp grounds, etc.




Is there an age limit? How scary is it?


Because no refunds will be given, we recommend ages 12 and up. That said, fear is a relative emotion, and how scary our park will be greatly varies on the person. We do not card at the box office. We do our very best to deliver a thrilling, immersive experience, and well ... it is a horror theme park!




Can the actors touch me?


We always give our actors a "no touch" policy - you don't touch us, we don't touch you. In other words, our ghouls will never intentionally grab you. However, due to very dim lighting, you may occasionally come into accidental contact with one of our staff.




Can I take photos or videos?


We do not allow video or photography inside our attractions during operational hours unless special arrangements are set-up via the appropriate contacts beforehand. This includes cell phones. If we see you taking pictures or shooting videos with any device w/o proper notification, the device will be confiscated and given back when you leave - pictures deleted. We do, however, allow for cell phone pictures outside of the attactions while waiting in line.




What if I do not make it through all the attractions?


As long as you show up before our gates close, you will be able to make it through all three attractions. If there is an emergency and you cannot, please let the box office know, and we will take care of you!




Will have to pay for parking?  Entertainment? Photo-Ops, Etc.?


Everything but food, drinks and merchandise are including in your ticket price!




Are there any restrictions on attending?


Our attraction is not recommended for women who are in late stages of pregnancy and those with heart problems or prone to seizures. Strobe lights and heavy fog are in use throughout the attraction. Additionally, Bat City Scaregrounds the right to refuse entry to or remove from property anyone behaving in a violent or disruptive manner or under the influence of drugs and/or alcohol. No refunds will be given. Be warned ...




Is the park wheel chair accessible?


Although we will do our best to help you enjoy your time at the park, we are a temporary amusement park, and as such, certain areas of the attractions have stairs, for example, and are not wheel chair accessible. If you come to Bat City Scaregrounds and must use a wheel chair, let the box office know and we will work with you to gain access to all areas possible!




Is the park safe?


We employ a full staff of professional security and keep professional law enforcement on site. Bat City Scaregrounds is located in a very safe area.




Contact


info@batcityscaregrounds.com




Do you accept credit cards?


Yes, we accept Visa, Mastercard and Discover.




What if I purchase tickets oniline and there is a rain out (or other inclement weather)?


If Bat City Scaregrounds officially closes on an open calendar night due to weather, your ticket will be redeemable any other open night. If there are no more open nights that season, you will recieve a full refund.




How much are tickets? Are there group discounts?  Fast passes?


Our ticket prices vary depending on the night and can be found on our "tickets and calender" website page. We do offer group discounts and fast passes, both of which you have the option of including once you start the ticket purchase process. Stayed tuned for special ticket nights, and be sure to subscribe to our email list for more discounts!




Can I come on a day different than that of my ticket purchase?


Unless there was a rainout during the day you bought tickets for, your ticket is only valid for the day you purchased it.




Do I have to show up at 7:30pm on the day I bought tickets?


No, you can show up anytime during the open hours of that night.




Can I print one ticket for my whole group?


Yes! We will scan your one ticket for each person in your group.




Can I print copies of my ticket in case my group shows up at different times?


Yes, but once your QR code is scanned on one, the copy will be invalid.




How COVID safe are you?


VERY! Bat City Scaregrounds is mostly and outdoor event. Please see our COVID SAFETY website tab for more information on our operational measures.